Shipping policy

Shipping Policy


M/s Ace Healthy Bites (Drapplez)


We are committed to delivering our natural, healthy apple snacks and fresh produce from the orchards of Shimla, Himachal Pradesh, to your home quickly and safely.Order Processing

  • Processing Time: All orders are processed within 1-3 business days(excluding weekends and public holidays). You will receive another notification when your order has shipped.
  • Shipping Location: All products are shipped directly from our facility in Shimla, Himachal Pradesh, India.
  • Order Tracking: Once your order is dispatched, a tracking number will be provided via email. You can use this number to check the status of your shipment.

Domestic Shipping (Within India)

  • Delivery Estimates: Standard delivery times typically range between 5-7 business days after dispatch, depending on the destination pin code. Delays may occur during peak seasons or due to unforeseen circumstances.
  • Shipping Rates: Shipping charges will be calculated and displayed at checkout. We partner with reliable courier services to ensure the best possible rates and care for your products, especially fresh apples.
  • Special Considerations for Fresh Produce: Due to the delicate nature of fresh apples, we may use expedited or specialized shipping methods to certain locations to ensure quality upon arrival. This will be reflected in the shipping cost at checkout.

Damages and Issues

  • Please inspect your package upon reception. If the product is defective, damaged, or if you receive the wrong item, please contact us immediately at drapplez@acehealthybites.com or call us at +91 82193 79591 so we can evaluate the issue and make it right.
  • For returns and refunds, please refer to our 7-Day Return Policy outlined in the Terms and Conditions section.

Contact Information


For any questions about your order or shipping, please contact us: